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General Overview

EICS Framework


Region of Reference

  • AfricaAfrica
  • AsiaAsia
  • AustraliaAustralia
  • EuropeEurope
  • North-AmericaNorth-America
  • South-AmericaSouth-America
  • WorldWorld


In order to bring perpetrators to justice and decrease sexual harassment and assault, it is essential that incidents be reported as soon as possible by both victims and bystanders. A hotline is a number that is assigned exclusively to reporting incidents. It can be both an emergency or a non-emergency hotline number, with either a police number or an independent number established by the transport authority that links to police via them.

A hotline entails that the calls will be immediately received, and a mechanism is already in place to follow up on the complaints.

Types of Impact

Area Impacted

  • To/from the stop/station/rank
  • Waiting for train/bus/paratransit
  • In the vehicle
  • At interchanges
This intervention impacts all areas in the transport network.

Time of Day of Impact

  • Day-time travel
  • Night-time travel
  • Peak-time travel
  • Off peak-time travel
All travel time categories could be positively impacted by this intervention.

Mode Impacted

  • Bus
  • Train
  • Rideshare
  • 4 wheelers informal
  • 3 wheelers informal
  • 2 wheelers informal
  • Cycling
  • Walking
All modes of transport can be affected by this intervention.

Demographic impacted

  • Girls
  • Boys
  • Adult Women
  • Men
  • Elderly Women
This intervention does not target specific demographic groups only, but will impact all travelers in the system.

SWOT Analysis

  • Scalable to suit a wide range of budgets

  • Rollout can be fast and effective

  • Stable technology with much experience to learn from globally

  • System is only effective if those receiving the calls are adequately trained and have the capacity to respond immediately and appropriately

  • Less effective in the context of informal transport without number plates and recognition identity

  • Reduction in criminal activities more broadly

  • Can aid existing law enforcement agencies to exercise their mandate more effectively and efficiently 

  • Can be used as a mapping tool for place, time and types of incidence occurence

  • In larger cities with extensive transport networks, a large no. of incidences being reported can be difficult to follow up

  • If proper follow up is not undertaken and reported to the genral population, trust in such systems will quickly diminish


The intervention will not be as effective if immediate action is not undertaken and noticed by the general public. If security personnel are trained to respond immediately the intervention will be more effective. There is thus a relatively low level of perception of effectiveness (by female passengers) if immediate action is not undertaken and noticed by the general public. Medium to high level of confidence perception of effectiveness (by governing bodies) as they generally tend to equate establishing a system as being equal to being an effective system.

  • Perception by (female) passengers
  • Perception by governing bodies
  • Level of confidence in these ratings


Implementation timeframe

  • 0-1 year
  • 1-3 years
  • >3 years

Timeframe to realise benefits

  • 0-1 year
  • 1-3 years
  • >3 years

Scale of Implementation

This intervention will be most effective when implemented at a city or more localised scale.

Station or

Ease of Implementation

Relatively easy to implement but a network needs to be in place to monitor and respond to the calls made on hotline.

List of References

South America

South America

9. SP TRANS 2021. “A campanha “Ponto final ao abu- so sexual nos ônibus de São Paulo” circu- la também no Jornal do Ônibus . A tercei- ra edição especial do Jornal do Ônibus, orienta as vítimas dessa situação, que comuniquem de imediato o(a) motorista ou cobrador(a) .” https://t .co/gFEg8iekxD https://t .co/jtFcmmnn9n