Hotline Immediate Security

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General Overview

EICS Framework


Region of Reference

  • AfricaAfrica
  • AsiaAsia
  • AustraliaAustralia
  • EuropeEurope
  • North-AmericaNorth-America
  • South-AmericaSouth-America
  • WorldWorld


An important measure for decreasing sexual harassment and assault is the ability to call for help before or during an incident. A hotline for immediate security intervention is a number that is assigned exclusively to seeking immediate help, targeted at both victims and bystanders.

It is an emergency hotline number and is linked with either a police number or an independent number established by the transport authority which links to the police via them. A hotline entails that the calls will be immediately received, and a mechanism is already in place to follow up on the complaints.

Types of Impact

Area Impacted

  • To/from the stop/station/rank
  • Waiting for train/bus/paratransit
  • In the vehicle
  • At interchanges
The only area where immediate intervention cannot be managed is the portion of a trip that passengers undertake in getting to and from the transport system or vehicles.

Time of Day of Impact

  • Day-time travel
  • Night-time travel
  • Peak-time travel
  • Off peak-time travel
All travel time categories could be positively impacted by this intervention.

Mode Impacted

  • Bus
  • Train
  • Rideshare
  • 4 wheelers informal
  • 3 wheelers informal
  • 2 wheelers informal
  • Cycling
  • Walking
All motorized modes of transport are impacted by this intervention.

Demographic impacted

  • Girls
  • Boys
  • Adult Women
  • Men
  • Elderly Women
All public transport users will be positively impacted by this intervention.

SWOT Analysis

  • Scalable to suit wide range of budgets

  • Rollout can be fast and effective

  • Stable technology with much experience to learn from globally

  • System is only effective if those receiving the calls are adequately trained and have the capacity to respond immediately and appropriately

  • Less effective in the context of informal transport without number plates and recognition identity

  • Reduction in criminal activities more broadly

  • Can aid existing law enforcement agencies to exercise their mandate more effectively and efficiently

  • Can be used as a mapping tool for place, time and types of incidence occurence

  • In larger cities with extensive transport networks, a large no. of incidences being reported can be difficult to follow up

  • If proper follow up is not undertaken and reported to the genral population, trust in such systems will quickly diminish


The intervention will not be as effective if immediate action is not undertaken and noticed by the general public. If security personnel are trained to respond immediately the intervention will be more effective. There is thus a relatively low level of perception of effectiveness (by female passengers) if immediate action is not undertaken and noticed by the general public. Medium to high level of confidence perception of effectiveness (by governing bodies) as they generally tend to equate establishing a system as being equal to being an effective system.

  • Perception by (female) passengers
  • Perception by governing bodies
  • Level of confidence in these ratings


This intervention can be implemented within a short timeframe and benefits can ensue immediately upon implementation.

Implementation timeframe

  • 0-1 year
  • 1-3 years
  • >3 years

Timeframe to realise benefits

  • 0-1 year
  • 1-3 years
  • >3 years

Scale of Implementation

Due to the localised nature of incidents, and the requirement for in-person responses and intervention, this intervention can only really be implemented at a city, suburb or station scale.

Station or

Ease of Implementation

Relatively easy to implement but a network needs to be in place to monitor and respond to the calls made on hotline.

List of References