This intervention involves having access to beneficial driver information. Access to this information instils a sense of security in passengers who use e-hailing (or public transport) services. The primary source of danger in ridesharing is from their drivers, and to a lesser extent, from other passengers [6]. Not all ride-sharing services use real-time authentication, leaving fraudsters and criminals with loopholes. E-hailing services have created rapid business potential by enabling individuals to partner with other persons (drivers) to provide trips to clients [6]. However, the riders' safety and security are always at risk. Due to the ease of access and profitability of on-demand trips and e-hailing services, they can attract persons with criminal backgrounds to become driver-partners under fraudulent identities. Currently, e-hailing companies rely on government-issued credentials, such as passports and driver's licenses, to verify the identity and eligibility of their drivers. However, this verification is often conducted only once during the registration process [3].

Other public transportation services face comparable issues when it comes to passenger safety, particularly in non-government-regulated informal public transportation systems. Traffic cops are required to conduct vehicle verification on a regular basis and stopping a driver and personally validating each document is a time-consuming operation [8]. It takes a lot of time and work and determining the legitimacy of the documents is challenging.

Face recognition biometric verification is a widely used technique for real-time identification verification internationally. Artificial intelligence-based solutions for identity verification and geo-location screening assist in mitigating the danger of onboarding illegal drivers, who could jeopardize the service’s credibility. Comprehensive driver screening is critical, and a single test is insufficient in this profession.

Continuous verification by biometric screening is a viable method of mitigating fraud risk in the e-hailing market. This type of intervention would reduce crime if both drivers and riders were required to use the biometric to identify themselves prior to accessing the service; consequently, passengers would be needed to produce their government-issued IDs or biometrics as well [4].

Certain e-hailing companies have introduced selfie check-ins for drivers to verify their identities before they begin picking up passengers, buttons for reporting rides that appear to be deviating from the route, and options for rapidly contacting authorities in the event of an emergency [5]. Uber has enhanced its safety mechanisms to protect drivers from criminally prosecuted riders in South Africa, while also beefing up security measures to safeguard riders against shady drivers who may access the platform via 'rented profiles' [1]. Uber's general manager for Sub-Saharan Africa stated that the company had implemented a rider authentication function that requires new cash riders to link their rider profile to an existing Facebook account [1].

The usage of QR codes is another method for authenticating driver identification. QR codes are two-dimensional barcodes that are simple to use and create. They can link a limitless amount of data, allowing you to easily encrypt the driver's information [8]. The pandemic fuelled a surge in the use of QR codes to cut down on possible transmission [9]. They're simple to scan with a smartphone camera. As a result, QR Code technology can aid in the vehicle certification procedure [8]. You can add important information to the QR Code to improve the verification process. This information could contain the driver's contact information as well as their registration certificate.