This type of intervention entails communicating when a service is delayed, as a result of the disruption. Disruptions in public transport are typically caused by technical component failures or insufficient resource allocation, which can be caused by planned maintenance actions, disruptions to infrastructure and disruptions to the transport system's operation, or some unexpected events, such as track failures, rolling stock failures, staff, and power supply failures, and weather [3]. Disruptions can have a substantial impact on passengers' travel and also force travellers to make vital decisions, such as rescheduling or even cancelling the trip [4].

With the introduction of GPS, smartphones, and digital social networking, the nature and method of contact between public transportation service providers and their consumers have shifted dramatically [5]. Social media has been found to have distinct advantages over traditional information systems when it comes to communication during times of uncertainty [5,6]. According to an assessment of passenger experiences with unanticipated service disruptions in the United Kingdom (UK), the most critical information needs of consumers during unforeseen service interruptions were the duration and cause of delays, as well as alternative modes of transport. A lack of communication during uncertain times may lead to criminals, including perpetrators of sexual harassment acts becoming more active.